The Streamline AI platform

Matter management software for in-house legal

Streamline AI simplifies lifecycle matter management for in-house legal teams by consolidating legal request intake, triage, communication, review, and approvals into a unified, intuitive platform.

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Move faster with one connected source of truth

Designed for busy in-house legal teams that strive for operational efficiency, Streamline AI's comprehensive solution for matter management provides a seamless hub for contracts, documents, and every critical communication, backed by a detailed audit trail that captures a clear record of who did what and when.

Eliminate the hassle of searching through emails and disconnected files and chats to find the context you need. Streamline AI enables your team to create, track, triage and manage all legal matters — including complex parent-child and sister hierarchies — in one centralized location.

With a complete view of all legal matters in one place, the legal team can finally take full control of all the processes hitting their team's plates. Streamline AI's powerful analytics and insights dashboard quickly becomes the single source of truth for operational efficiency opportunities and team productivity.

Collaborate more effectively together to drive results

Streamline AI enhances matter management by improving collaboration between in-house legal teams and their business stakeholders. The intuitive platform is tuned for the needs of in-house legal workflows, enabling adding contributors, tagging comments for clarity, and assigning critical actions and approvals with ease.

With a centralized and consolidated communication view for legal ops teams, and with a distributed communication design for requesters and business users who prefer to use email, Slack, or Teams, Streamline AI meets uses where they prefer to work and provides clear alignment on the latest updates for each matter.

Simply put, Streamline AI enables legal and business teams to work together to achieve faster and more cohesive business outcomes.

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Strengthen privilege and restrict access with confidential comments

When it comes to legal work, confidentiality can be critical. Streamline legal collaboration with core-only comments, ensuring sensitive information remains confidential and accessible only to intended recipients.

Optimize how your legal team works with the business

Design around your team's existing process but begin to leverage powerful workflow building and automation tools to help smooth out your legal operations, get more work done and make your processes as efficient as they can be.

Streamline AI is tailored for the way legal teams work, and shines a light on your review and approval processes to pinpoint sources of delay. By tracking the time invested at each stage, our platform offers insights into time at each step and areas ripe for improvement, ensuring your legal team and business partners work together more effectively than ever.

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Work smarter

Scale your legal team's efficiency and effectiveness with modern workflow automation tools designed for in-house legal.

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Streamline AI integrations with Ironclad, email, Salesforce, and Slack.

Integrates with the tools you already use

Discover how Streamline AI's pre-built integrations can enable your legal and business teams to work seamlessly together, where they want to do the work and the way they prefer to do the work.

The Streamline AI platform is designed to tightly integrate with your existing tool stack to effortlessly connect legal and business stakeholders. Seamlessly flow requests through email and Slack integrations to minimize change management, or launch requests from Salesforce in a few clicks.

If you're using Ironclad for sales contracts, you can leverage the powerful Streamline AI Ironclad integration to dynamically route most requests to your legal counsel team directly (because your legal team is handling a lot more than just contracts), but continue to route sales contracts into Ironclad's CLM platform. This means all types of legal intake can be consolidated in Streamline AI, not just your contracts.

Matter management FAQs

A matter management system is a software solution designed to help in-house legal departments efficiently organize, track, and manage their legal requests, projects, and matters. Matter management software streamlines and facilitates information flows for the delivery of effective legal services by in-house counsel and serves as a centralized, real-time repository for all matter-related context, including request background information, files, documents, emails, comments, tasks, deadlines.

A sophisticated matter management software platform facilitates real collaboration among team members by aggregating the work performed across the business and providing a single source of truth for all request-related activities, ensuring that everyone is on the same page and that important information is easily accessible. Advanced features such as analytics and reporting can allow legal teams to gain insights into their operations, such as volume of high-risk requests, processing times and response times for requests, time at each review and approval step, and make data-driven decisions to improve key legal processes.

These advanced systems often integrate with other legal and enterprise software, providing seamless workflows and reducing the need for manual data entry or administrative work.

Matter management systems are a powerful way to improve the efficiency of legal departments and contribute to better risk management and cost control.

Matter management is crucial for in-house legal operational efficiency because it streamlines the handling of and collaboration on legal matters, ensuring that all aspects of a legal request are properly documented and tracked, from intake to completion.

A comprehensive matter lifecycle approach minimizes the risk of missing critical requests or key deadlines, losing important documents, or miscommunicating with team members and cross-functional stakeholders. Having one hub for all context saves valuable legal team time and enables seamless collaboration and work handoffs among legal team members, without having to search for background via emails, Slack messages, and more. 

Matter management is also vital for maintaining compliance and mitigating risk. The streamlined intake capabilities of matter management software simplify the process for business teams to submit legal requests, encouraging them to involve the legal team. If the process is too complex, business teams may avoid engaging the legal team. By having a well-organized matter management system in place, legal teams can ensure that they are meeting regulatory and legal requirements and can quickly produce necessary documentation in the event of audits or disputes. The audit trail feature of matter management software makes it straightforward to understand who did what, and when. This proactive approach not only protects the organization from potential legal issues but also enhances its ability to respond effectively to any legal challenges that may arise.

Matter management software provides critical real-time data that helps legal teams articulate their impact and value within the organization. It helps legal teams quantify the number of legal requests they process, where additional resources are needed, and identify key trends.  It offers legal leaders the transparency and visibility needed to monitor workloads, track progress, and engage in strategic business conversations.

Want to learn more? Keep reading here, or check out our more comprehensive guide to in-house legal matter management.

An effective matter management software solution should encompass several key features to ensure comprehensive and efficient handling of legal matters:

  • Intake: Automatically consolidates all legal requests from multiple channels (Slack, email, Salesforce, and more) into a single source of truth, simplifying the submission process and avoiding duplicative requests.
  • Triage and workflow automation: Automates routing of requests for review and approvals to legal and business stakeholders, saving valuable time and ensuring consistent processing of requests.
  • Tracking: A centralized source of truth for all legal requests with the ability to see requests by type, owner, requestor, and latest status and approvals in one glance.
  • Collaboration and communication: Acts as a central hub for files, comments, approvals, notes, documents, and context, including the ability to leave legal-only comments to protect confidentiality and strengthen privilege.
  • Document management: Allows for the centralized storage, retrieval, and sharing of all matter-related documents, ensuring that important information is always accessible and secure.
  • Task and deadline management: Includes tools for tracking and managing the various tasks and deadlines associated with each matter, reducing the risk of missed deadlines and ensuring timely completion of necessary actions.
  • Reporting and analytics : Provides real-time legal metrics dashboards for better data-driven decision-making and tracking of legal operations, such as volume of legal requests by type or team, time at each step, and other key legal metrics. These insights help legal teams identify opportunities for process improvements and risk reduction. 
  • Reminders: Sends alerts for key contract dates and other deadlines following matter completion, such as vendor contract renewals. This ensures that no important tasks are overlooked even after a matter is closed.
  • Integration capabilities: Integrates with other business and legal software systems, allowing for seamless communication, connected workflows and reducing the need for manual data entry.
  • Compliance and security: Built with the necessary security and policy controls to remain compliant.

According to the 2023 Legal Technology Report for In-House Legal Professionals, 31% of non-GC in-house counsel, 43% of General Counsel/CLO, and 55% of legal operations professionals find matter management software to be the most effective legal technology for their role.

Matter management and case management are often used interchangeably, but they refer to different aspects of managing legal work. 

Both matter management and case management address legal requests but serve different functions. Matter management is the superset and offers a broad view of all legal requests and work within an organization, including contract negotiations, regulatory compliance, intellectual property, and employment law. These legal requests are both transactional and litigation-related. Matter management software helps track tasks, monitor reviews, approvals, and other progress, collaborate with requestors, and more.

In contrast, case management is a subset of matter management and more narrowly focuses on any matters related to individual litigation cases, managing documents, deadlines, court requirements, and litigation-specific workflows. Case management matters are commonly outsourced by corporations to outside legal counsel and law firms.