Key metrics and KPIs for in-house legal operations teams

Webinar: Using Analytics to Improve In-House Legal Operations

Revisit a powerful session led by Kathy Zhu, Co-Founder and CEO of Streamline AI, and Ilan Hornstein, Vice President, Deputy General Counsel of 8×8, where they discussed legal metrics in a live webinar in partnership with Counselwell.

Executive Summary:

In-house legal teams are increasingly adopting design thinking principles and business process optimization (BPO) to create more value and impact for their organizations.

The most influential legal operations leaders are learning to harness the power of data to gain insights and transform how in-house legal teams collaborate with and support their organizations.To accomplish this, legal ops teams must gain visibility into how their departments engage with the rest of the organization and learn how to embrace the power of metrics and analytics fully.

By leveraging modern legal software tools to gain a full view, and by meticulously tracking team activities, legal operations leaders can derive data-driven insights that help establish benchmarks and Key Performance Indicators (KPIs), optimize operations, improve efficiency, and enhance their strategic value.

What you'll learn:

• Dispel Myths: Modern legal operations leaders have moved beyond common misconceptions about measuring legal performance, such as the belief that legal work cannot be quantified or that metrics may undermine workplace culture.
• Distinguish Between Metrics and KPIs: Your legal operations team must clarify the distinction between metrics and KPIs, ensuring they understand the importance of aligning available metrics with specific business objectives.
• Recognize the Urgency: Modern, AI-powered tools now provide comprehensive visibility for creating actionable metrics dashboards. Explore how the role of software is evolving within effective in-house legal teams to bring valuable insights to organizations increasingly demanding data-driven information.
• Improve Operational Efficiency: Identify which metrics are crucial for legal operations teams, such as average turnaround times and resource utilization. Learn to use these metrics to measure and enhance processes while identifying opportunities for operational improvements.
• Achieve Accountability: Discover new ways to utilize legal operations metrics to improve accountability and performance within the legal ops team, fostering a culture of continuous improvement.
• Use Data-Driven Decision Making: Leaders of legal operations teams are increasingly learning to use their data to inform strategic decisions, pinpoint areas for process enhancement, advocate for additional resources, and establish their position as business leaders within the organization.

By adopting a data-driven approach, in-house legal teams can shift from being viewed as a cost center to becoming strategic business partners. Begin by understanding your legal operations team's activities comprehensively and learn how to measure and analyze key metrics to demonstrate the team's value, optimize operations, and drive business outcomes.‍

Watch the session:

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Interested in learning more? Download the Streamline AI Guide: Metrics that Matter for In-House Counsel.